Customer Service

Important Contacts

Contact your Primary Care Provider (PCP) to:

  • Make an appointment
  • See a specialist

Call San Francisco Health Plan at 1(800) 288-5555 or email Customer Service to:

  • Change your Primary Care Provider (PCP)
  • Get a new member ID Card
  • Change your address, phone number, or last name
  • Report a problem with your PCP or other health care services
  • Get help filling your prescriptions
  • File a complaint

Call the Medi-Cal program at 1(415) 558-1853 to:

  • Change your address, phone number, or last name

Call Teladoc® at 1(800) TELADOC or 1(800) 835-2362

  • You can get care from a doctor for simple, non-emergency problems like colds, skin rashes, urinary problems, joint problems, and more

*Teladoc is not available for our Kaiser Medi-Cal, Medi-Medi Part B or Medi-Medi Part AB members.

Call Beacon Health Options at 1(855) 371-8117, Monday-Friday, 8:30am – 5:00pm

Call Community Behavioral Health Services at 1(888) 246-3333 toll-free to:

  • Get mental health counseling
  • Access a substance abuse counselor

Call Vision Services Plan (VSP) at 1(800) 877-7195 to:

  • Get information on eye exams or eyeglasses
  • Get a list of eye doctors near you

Call Denti-Cal at 1(800) 322-6384 to:

  • Get information about dental coverage
  • Get a list of dentists near you

For members of San Francisco Health Plan who are hearing impaired, call SFHP TDD/TTY at 1(415) 547-7830.