Provider Contacts

Provider Relations

Phone: 1(415) 547-7818 ext 7084
Fax: 1(415) 615-6450
Email: Provider Relations

Eligibility Verification

Secure Provider Website: Verify eligibility and PCP for any date of service
Interactive Voice Response System: 1(415) 547-7810
Phone: 1(800) 288-5555 or 1(415) 547-7800
Fax: 1(415) 547-7825
Email: Customer Service

Authorizations

Provider Login

Now, you can see the status of your claims and submit Prior-Authorization requests through our Provider Portal.

Phone: 1(415) 547-7818 ext 7080
Inpatient Phone for UCSF, DPH, SFCC, & ZSFG only: 1(415) 615-4525
Outpatient Fax Line: UCSF, DPH, Consortium Clinics & ZSFG Medical Groups Only 1(415) 357-1292
Inpatient Fax Line: UCSF, DPH, Consortium Clinics & ZSFG Medical Groups Only 1(415) 547-7822
All Other Medical Groups: Please click here
Email: [email protected]

Claims

Phone: 1(415) 547-7818 ext 7115
Phone Hours: Monday – Friday, 8:30am- 5:00pm PST
Fax: 1(415) 547-7827
Email: [email protected]
Address: Claims Department, P.O. Box 194247, San Francisco, CA 94119-4247

Long-term Services & Supports Liaison

SFHP’s LTSS Liaison helps facilitate addressing claims, payment inquiries, and care transition related concerns.
Email: [email protected]

Health Improvement and Clinical Quality

Phone: 1(415) 547-7800
Fax: 1(415) 615-4547
Email: [email protected]

Member Outreach

Phone: 1(415) 615-4254
Email: [email protected]

Health Education and Cultural Linguistic Services

Phone: 1(415) 615-5149
Email: [email protected]

Pharmacy

To Submit a Prior Authorization, Fax Completed Form to Magellan Rx: 1(855) 461-2778
To Contact Magellan Rx by Phone: 1(800) 424-4331
SFHP Pharmacy Line: 1(415) 547-7818 ext 7085
Email: [email protected] (providers and pharmacies only)

Contracts

Phone: 1(415) 547-7818 ext 7084
Email: Provider Relations